Maintenance Videos

Before you submit a maintenance request, it might be a good idea to try a few things. In our lease, there are various suggestions for troubleshooting a maintenance issue. These videos will hopefully help fix your problem. By taking care of it yourself, it could save you time, frustration, discomfort, and maybe even money.

Electrical Videos

POWER OUT: How to reset a GFCI outlet. If an outlet stops working in your kitchen or bathroom, chances are your GFCI outlet tripped. This video shows how you can easily reset the outlet. If this doesn’t fix the issue, please submit a maintenance request.

POWER OUT: How to fix a tripped breaker. If an outlet or section of your unit is not getting power, this is a very likely solution.

Plumbing Videos

DISPOSAL: Make sure you unplug the garbage disposal before attempting to fix any issue.

DISPOSAL: Make sure you unplug the garbage disposal before attempting to fix any issue.

CLOGGED SINK/TUB: How to unclog a sink. Zip-it drain cleaners can be easy and quick ways to unclog a drain that is plugged with hair, soap, or anything else. If you cannot unclog the drain using this method or a normal plunger, please submit a maintenance request.


Other Videos

LOCKOUT: If you are locked out of your apartment after maintenance has been working in your unit, this is most likely the problem. We use a key control system that allows us to have a master key along with your unit key. If the black key hole is showing on top, just rotate the faceplate around so your key hole shows.

LOCKOUT: If you have accidentally locked yourself out of your bathroom, this video will help you get the door unlocked.

AC and HEATER: If you’re having trouble with your AC unit, please try these things before reporting. AC issues are not considered emergencies, but trying these simple things can save everyone time and money and potentially keep you much cooler!

Move-Out Guidelines

We’re sorry to see you go! We have prepared Move-Out Guidelines to help make the move-out process easier for all tenants. This document is provided as a courtesy and does not guarantee anything. The document below includes the following:

  • Details about what you need to do before moving out.

  • Tips for making your move-out process easier.

  • 2 page checklist to help you when cleaning your unit.

Remember: If you print this out and check everything off, that doesn’t guarantee that charges will not be applied to your security deposit disposition. Please contact us if you have any questions.

Move-In Welcome Packet

Welcome! We are excited to have you as a resident in one of our units. We hope that your move-in goes well. Below are two PDFs that you can open and download. The Welcome Letter will help you be fully prepared on the day of your move in. The Welcome Packet will give you some basic information about being a resident with Jensen Properties. We encourage you to refer to your Welcome Packet throughout your tenancy with us. As always, if you have any questions, please contact us.

Maintenance Tips

Before you call or send us a maintenance request, it may be smart to check a few things first. If you are able to take care of the issue on your own it will save many people time and money. Here are some simple things that can help you. Please refer to your lease for a detailed list of suggestions and basic housing rules.


  • Use a hair catcher or guard for your drains to prevent hair or other objects from entering.

  • If you have a clog, use a plunger or a zip-it drain cleaner to try and get it out yourself. We recommend that every tenant owns a plunger.

  • Do not flush any cotton swabs, diapers, sanitary wipes, feminine hygiene products, paper towels, or other foreign objects down your toilets. This applies even if the product claims to be “flushable”.

  • Garbage disposals are not made to process bones, rice, egg shells, coffee grounds, grease, pasta, or potato peels. If the disposal stops working, try the reset button underneath or try resetting the GFCI outlet or breaker for the disposal.


  • Be aware of where your GFCI outlets and breakers are. Most of the time, you will just need to reset an outlet or breaker to fix the problem.


  • Keep your house clean and dry. This will prevent insects, rodents, mildew, and excessive wear and tear to your unit.

  • Change the filter for your heater or air conditioner regularly. This will keep them running well.

  • Be aware that you are responsible for replacing HVAC filters, light bulbs, and batteries for smoke or CO detectors. Some smoke detectors may have a sealed battery. If yours has a sealed battery, but is making noise, exit your home and call Jensen Properties.


Visit our Maintenance Videos page to watch some demonstrations on how to do some of these things.