Tenants FAQS

We specialize in single family homes and apartment complexes with more than 20 units.

FUTURE TENANTS

APPLYING

HOW CAN I APPLY FOR A UNIT?

To apply for any of our rental properties, visit our Available Properties page and click on "Apply Now" next to the property you are interested in.

There is a $25-$35 non-refundable application fee required.

If you have any questions, please don't hesitate to contact us.

WHO NEEDS TO FILL OUT AN APPLICATION?
Every adult (over the age of 18) that will be living in the unit will need to fill out a separate application.
DO YOU ACCEPT SECTION 8?
Yes, we accept section 8 and other assistance programs as proof of income. It will be taken into account when the application is processed and all applicants will be held to the same qualifying standards.
DO YOU ACCEPT CO-SIGNERS?
We accept co-signers for some situations. Please contact us to find out more.
DO YOU HAVE AN INCOME REQUIREMENT?
Normally we look for income that is 2.5 or 3 times the rent. Income can include assistance like food stamps and child support. Contact us if you have more questions.
WHAT IS YOUR SCREENING PROCESS AND RENTAL CRITERIA?

We score applications based on credit score & history, rental history, proof of income, and criminal background information. Here are some of our requirements to rent:

  1. A decent credit score - not necessarily perfect. (650 minimum)
  2. Public Records will be reviewed on an individual basis.
  3. Proof of income to be able to rent. Income can include assistance such as food stamps, child support - call for clarification if necessary.
  4. A United States Social Security Number
  5. Identification which must include one of the following: California Driver's license (from each adult) OR California State Identification Card (available from any DMV Office from each adult) OR a United States, District ( i.e. Puerto Rico, Samoan Island) - District Official Driver's License, or ID Card OR a Department of Defense Official ID - or any other State ID or Driver's License.
  6. You must obtain or currently have and or be willing to transfer renter's insurance. This can usually be purchased from your car insurance carrier.
HOW LONG DOES IT TAKE TO GET MY APPLICATION PROCESSED?
We strive to have your application processed within 2 business days. Sometimes this is faster and other times slower. In order to ensure swift processing times make sure you attach all the requested documents. These will include a copy of your Photo ID, proof of income, and any other supporting documents. If you forget to attach anything please email it to us at [email protected]
HOW DO YOU DETERMINE WHO GETS TO RENT THE UNIT?
We rent all units on a first come, best qualified basis. If you are first in line and the best qualified, it is highly likely you will be chosen as the new tenant.

AVAILABLE UNITS

HOW MUCH IS RENT? HOW MUCH IS THE DEPOSIT?

To see the listing prices for our units, please visit the links below. All prices for rent, deposits, pet rent, etc. should be in the details. If you have further questions, contact the property manager.

CAN I VIEW THE UNIT BEFORE I APPLY?

We encourage all our applicants to view units and we try to make it convenient for you.

For Single Units Across San Diego:
We use an electronic lock box system called Tenant Turner which allows you to view a property at any time. To see a list of units that are available for self-showing, please visit our Self Showing page.

For Apartment Complexes:
If you are interested in viewing any units at our apartment complexes, please contact the on-site manager or visit their office between 8 AM and 5 PM.

DO YOU ACCEPT PETS?

Some of our properties are pet friendly. Please view the details for each property to see whether pets are accepted. If you have any questions, don't hesitate to contact us.

ARE YOUR LEASES FOR 6 OR 12 MONTHS?

Normally, we only sign 12 month leases with tenants.

HOW MANY PEOPLE CAN RESIDE IN A 1 BED, 2 BED, 3 BED UNIT?

HUD guidelines allow 2 people per bedroom plus 1 person per common area. So, for most standard homes, the maximum occupancy would look like the following:

Studio - 2 people
1 Bedrooms - 3 people
2 Bedrooms - 5 people
3 Bedrooms - 7 people

WHAT ARE THE BEST SCHOOLS? IS THE NEIGHBORHOOD SAFE?

Unfortunately, we can't answer these questions. We encourage you to look into the area and see what you think. Here are some resources for finding out more information.

www.moving.com - school information
www.meganslaw.ca.gov - sexual predator information

MOVING IN

WHEN CAN I MOVE IN?

The date and time that you can move in depends on a few things.

  • Your application must be filled out correctly and approved.
  • The unit must be rent ready.
  • The lease must be signed by all tenants.
  • You must have the funds for your security deposit and first month's rent (cashier's check or money order).
  • You must have renter's insurance and provide proof to Jensen Properties.

Please contact your property manager to schedule a move-in date.

WHAT DO I NEED TO BRING TO THE MOVE IN APPOINTMENT?

After scheduling your move in, please prepare the following items to bring to your move in appointment:

  • Your proof of renters insurance, namely the declarations page of your policy.
  • Your security deposit (or the remaining amount if you paid a holding deposit) in certified funds (cashier's check or money order).
  • First rent payment in certified funds (cashier's check or money order).
  • Proof that all utilities you are responsible for are properly set up in your name.

CURRENT TENANTS

PAYING RENT

CAN I PAY ONLINE?

Yes! Our online tenant portal is fast, secure, and easy to use. We encourage all our tenants to use it. Please visit our Tenant Portal page to learn more.

CAN I PAY RENT IN CASH OR CHECK?

Cash

  • No. Jensen Properties never accepts cash for anything.

Check

  • If you are moving in, making a first time payment, or have been restricted from online payments, you must pay with certified funds - money order or cashier's check.
  • If you are a current resident, you may pay with money order, cashier's check, or personal check. However, we strongly advise you to make payments online since it is the most secure way to pay rent.
WHEN IS RENT DUE?

Rent is due on the 1st of every month. Please see the next question/answer for information on late fees.

CAN I PAY MY RENT LATE?
If you pay rent after your grace period, you will be charged a late fee and a notice will be sent to you. Rent is due on the 1st of each month. You can always pay rent early without any issue. Some leases have a grace period written in them, but each lease is unique, so check your lease for information about your grace period and if you have one. However, This grace period doesn't change the due date. If you know that you will have an issue with paying rent, notify us as soon as possible. Notifying us does not mean that you are permitted to pay rent late.

MAINTENANCE

HOW DO I SUBMIT A MAINTENANCE REQUEST?

Please visit our Maintenance Requests page for all the information you need. You will be prompted to sign into your Tenant Portal and you will be able to submit requests with notes and photos attached.

WHAT THINGS AM I RESPONSIBLE FOR AS A TENANT?

Everything should be clearly stated in your lease and we strongly encourage you to fully read and re-read your lease.

You will be responsible for the following things:

  • Changing light bulbs
  • Clogs in drains caused by hair, grease, soap, objects, or feminine products
  • Resetting GFCI outlets, breakers, and garbage disposal
  • Routine or unit specific pest problems
  • Replacing batteries for CO detectors and thermostat controllers
  • Changing AC filters on a regular basis (we suggest every 3 months)

Note: You might be responsible for things like landscaping and utilities, but these are lease specific. We strongly encourage you to familiarize yourself with your lease. If you have any questions, please let us know or call us.

LEASE

HOW CAN I RENEW MY LEASE?

Please contact us and let us know if you want to renew your lease. We are always happy to help.

 WHAT SHOULD I DO IF A ROOMMATE MOVES IN/OUT?

Contact your property manager. You and the roommate will need to complete a roommate change form or resign a lease. Each situation is different, so your property manager will help you out with the change.

WILL MY RENT BE RAISED?

If you have a year lease with us, we will not raise your rent during the lease period. Renewing your lease with us can help keep your rent lower as well.

CAN I HANG UP OUR PICTURES/TV?

Normal wear and tear is expected during tenancy. If there are several small nail holes from hanging light pictures or something similar, that will be fine. However, if you use screws, large hooks, or make any holes larger than a small picture nail, you could be charged upon move-out. Large holes are not considered normal wear and tear.

DO I NEED RENTER'S INSURANCE?

Absolutely! Renter's insurance is a requirement in your lease. It protects your personal belongings as well as your liability if you damage the property. Renter's insurance can protect your personal property in a rented residential unit from unexpected circumstances such as theft, a fire or sewer backup damage – and will pay you for lost or damaged possessions. It can also help protect you from liability if someone is injured on your property or help with relocation expenses during time you can't reside in your rented space.

WHAT DOES RENTER'S INSURANCE COVER?

This depends on the insurance provider that you use. Renter's insurance can often be provided by your auto insurance company, but Lemonade is a great renter's insurance provider that many of our tenants use. You are required to have renter's insurance to cover the property up to $100,000. However, talk to your insurance provider about what personal items might be covered under the policy. Some will cover personal belongings at no additional cost. Others will charge slightly more to cover expensive personal items.

MOVING OUT

WHY DO I NEED A PRE MOVE-OUT INSPECTION?

A pre move-out inspection is a great idea for tenants. It will allow us to inspect your unit and let you know about any possible charges that could be deducted from your security deposit. This allows you to fix or repair anything before the final move-out and have a better chance of receiving your deposit back.

WHEN WILL I GET MY SECURITY DEPOSIT?

We will have your security deposit disposition postmarked and mailed to the provided forwarding address within 21 days after you move out. If you didn't provide a forwarding address, that could complicate or delay the disposition.

WHAT ARE COMMON MOVE-OUT CHARGES?

The two most common charges will be professional cleaning and carpet cleaning. Cleaning and carpet cleaning must be done at a professional level. Also, if you work hard to clean, but there are missed areas, we will still have to send a cleaner to take care of that. We do have vendors that clean carpets professionally for a great price, so let us know if you would like to have us take care of the carpet cleaning. Here are some common charges that we see, however, potential charges are not limited to this list:

  • Cleaning - This is the most common charge. This must be done at a professional level. If you pay a professional cleaner and they do not clean to our standards, you will be responsible for a 2nd cleaner to come and finish the job. Often we suggest using a cleaner on our approved vendor list or allowing us to clean the unit to make sure it's done properly.
  • Carpet cleaning - Carpet cleaning must be done by a professional company. Vacuuming carefully does not count. Since we have relationships with carpet cleaners, we can get this done at great prices.
  • Carpet or flooring replacement charge - This is usually prorated. Flooring is expected to have an 8 year lifetime, but you could be charged for damages beyond normal wear and tear.
  • Paint or wall repair charge - This is usually prorated. Paint is expected to have a 3 year lifetime, but you could be charged for damages beyond normal wear and tear.
  • Landscape maintenance - If landscape maintenance was your responsibility, you will need to make sure the landscaping looks the same as you received it. Trim grass, hedges, and trees, sweep walkways, and clean off any oil stains.
  • Haul Away - If you leave behind personal property, it will need to be removed. Sometimes this will require a company to come and haul away or trash out the unit. This costs money and could get charged to you.
  • General Maintenance - If anything is damaged beyond normal wear and tear and needs to be repaired, we will have to send a vendor or maintenance technician to repair it. This could include damaged blinds, torn screens, burnt out light bulbs, or clogged drains due to hair or food.
WHAT IF I NEED TO BREAK MY LEASE?

This is possible and can be done, but we want to make sure everyone is on the same page regarding breaking leases early. We encourage you to review your lease agreement to clarify any questions you might have. Here are a few things to keep in mind about the lease break process:

  • There is a lease break fee that must be paid in order to begin the lease break process. This is usually a fee of $1,000, but you will need to check your lease or talk to your manager to verify the exact amount. This fee must be paid before we can advertise the unit or process any new applications.
  • Remember that you are financially responsible to pay for all monthly charges until a new tenant moves into the unit and takes possession. This includes all utility costs. That means if the unit is rented to another tenant before the end date of your original lease, you will be charged the monthly charges up until the date of their move in.
  • We will do our best to advertise and rent the unit to someone else (to minimize the cost to you), but it would be a good idea to help with this process by allowing showings, cleaning your unit well, and allowing us to perform a pre move-out inspection.
  • Normally, your security deposit disposition would be mailed to you (using the forwarding address you provide) within 21 days of your move out. However, during lease break situations, we have to wait to send out the disposition until a new tenant moves in since you are still technically financially responsible for the rent of the unit until this time. We will deduct any charges for damages or cleaning, but we also have to make sure the rent is fully paid before sending back any funds. This may take longer than 21 days.

There is a specific section in your lease regarding this and it has more details that aren't mentioned here. Please review that section. Communicating with us is always best, so if you are considering breaking your lease, please reach out to your manager as soon as possible.

If you are moving out, please visit our Move-Out page.

© Copyright 2022 - Jensen Properties - All Rights Reserved
DRE #01902511
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